Refund Policy

Last Updated: May 23, 2026

1. Overview

TechnoPlanet Enterprise ("Company", "we", "us") is committed to providing high-quality IT consulting, software development, and managed services. This Refund Policy details the circumstances under which refunds may be issued. This policy must be read in conjunction with our Terms of Use and any specific Service Agreement or Statement of Work (SOW) signed with the client ("you").

2. Payment Gateway Transactions

For payments made via our website or payment links, if a transaction fails (i.e., payment is debited from your account but not credited to ours), the refund process is handled by the respective Payment Gateway or your bank, in accordance with RBI guidelines. We are not responsible for such transaction failures. However, we will provide all necessary support to you to trace the transaction.

3. Service Refunds

Due to the nature of intangible IT services, our policy on refunds is as follows:

• One-Time Projects (e.g., Software Development, Website Design):
  • Advance Payments: An advance payment is typically required to initiate a project. This advance is generally non-refundable as it covers initial resource allocation, project setup, and discovery costs.
  • Milestone Payments: Payments for completed milestones (as defined in the SOW) are non-refundable.
  • Refund Eligibility: A refund of a portion of fees paid (excluding the advance) may be considered *only* in the case of a clear non-delivery of a mutually agreed-upon milestone by TechnoPlanet Enterprise. No refunds will be issued for "change of mind" or dissatisfaction with work that has been delivered as per the SOW.
• Recurring Services (e.g., Managed IT Support, AMC, Hosting):
  • Fees for recurring services are billed in advance (monthly, quarterly, or annually).
  • No Refunds for Partial Periods: We do not offer prorated refunds for partial service periods if you choose to cancel mid-cycle. (Please see our Cancellation Policy for details on terminating services).
  • Non-Usage: Failure to use the services does not entitle you to a refund of fees already paid.

4. Non-Refundable Items

The following are strictly non-refundable:

• Fees for consulting hours already rendered.
• Fees for completed project milestones.
• Costs of third-party software, licenses, or services purchased on your behalf.
• Domain name registration or renewal fees.

5. Refund Process

All refund requests must be submitted in writing to accounts@technoplanetenterprise.com. The request must include the service details, invoice number, and a clear reason for the refund request.

We will review the request within 2-3 business days. Once we verify the refund request, we will credit the refund to original payment method within 6-7 days.

6. Changes to This Policy

TechnoPlanet Enterprise reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.